Mystery Shopping Company
It costs three to five times as much to attract new guests than to retain existing ones
Previous guests strongly influence others by word of mouth recommendation
Companies that have more satisfied guests experience higher guest loyalty
Companies with higher guest loyalty, perform better financially compared to their competition
Keywords: Mystery Shopping Company, Mystery Shopper,
Interview Q&A
How long have you been in business?
15 years
What is your primary product or service?
Mystery Shopping
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Previous work history
How do you differentiate yourself from other businesses in your category and area?
Premier clients
How many locations do you have and do you have plans to expand?
1