AED'S, SERVICE, MAINTENANCE AND TRAINING
AED & medical supply distributor and first aid training, consulting, maintenance, on location service
Keywords: AED, CPR, Medtronic, Heartsine, First Aid, Medical, EMS, Education, Training, Physio-Control, Zoll, Philips, Cardiac Science
Interview Q&A
How long have you been in business?
10 YEARS
What is your primary product or service?
AED'S, ACCESSORIES, TRAINING, FIRST AID PRODUCTS AND FIRST AID TRAINING
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I'M A PARAMEDIC BY TRADE, FOR 24 YEARS. A MEDTRONIC AED REPRESENTATIVE CONTACTED ME IN 2001 AND HIRED ME TO SELL AED'S AND PROVIDE SERVICE AND TRAINING. I EXPERIENCED INSTANT SUCCESS THAT LED TO A MEDTRONIC CONTRACT AS A NATIONAL DISTRIBUTOR, CREATING ADVANCED FIRST AID.
How do you differentiate yourself from other businesses in your category and area?
MY PARAMEDIC EXPERIENCE GIVES ME FIRST HAD EXPERIENCE IN CARDIAC ARREST AND OTHER 911 EMERGENCIES. MY COMPETITION DOESN'T OFFER THIS. AED TRAINING IS SO IMPORTANT THAT PROVIDE A FREE CLASS FOR FIRST TIME AED BUYERS. I OFTEN RECEIVE FEEDBACK THAT THE TRAINING I PROVIDE IS THE BEST A PERSON HAS EVER PARTICIPATED IN. THIS PARTICULAR FEEDBACK COMES FROM LAY RESUCER PEOPLE, RN'S AND PHYSICIANS
How many locations do you have and do you have plans to expand?
I HAVE A HOME OFFICE AND THIS SERVES MY NEEDS PERFECTLY
Provide detailed directions to your location
I PROVIDE MY SERVICES AT THE CUSTOMERS LOCATION. NO NEED TO VISIT AT MY OFFICE
What type of payments do you accept?
CASH, CHECK AND CREDIT CARD
Which areas do you service?
MOSTLY THE MINNESOTA AREA & SURROUNDING STATES, BUT DO BUSINESS NATIONWIDE
Who owns your company or runs daily operations?
MYSELF, PAUL MENDOZA
What are your hours of operation?
24/7/365
What is the best compliment anyone can give you?
THE PERSONAL SERVICE I PROVIDE IS THE BEST AND THE CUSTOMER WILL REFER ME TO OTHERS
What is your favorite quote or Bible verse?
FROM THE MOVIE DUMB & DUMBER, "SO YOU'RE SAYING THERE'S A CHANCE." IF I DON'T TRY THEN I HAVE NO CHANCE.